At Thalya.store, we’re committed to providing you with a smooth and satisfying shopping experience — from browsing to delivery and beyond. This Support Policy outlines how we assist our customers and the scope of support we provide.

 1. Our Commitment

We promise to:

• Respond to all support inquiries in a timely manner.

• Offer helpful, professional, and respectful assistance.

• Provide clear guidance on orders, payments, returns, and technical issues.

 2. Support Hours

Our support team is available:

• Monday to Friday: 9:00 AM – 6:00 PM (GMT)

• Saturday: 10:00 AM – 4:00 PM (GMT)

• Sunday & Public Holidays: Limited support

3. How to Contact Support

You can reach us through the following channels:

• Email Support:
  support@thalya.store (Primary for order, account, or return issues)

• Live Chat (Website):
  Available during support hours

• WhatsApp Support:
  +91 9493181375 (Text only)

• Contact Form:
  Available on our Contact Us page

4. Common Support Topics

Our support team can help you with:

• Order status and tracking

• Account login or registration issues

• Payment and billing inquiries

• Return and refund requests

• Product information or stock availability

• Reporting missing or damaged items

5. What Support Does Not Cover

Our support team does not provide:

• Custom product modifications

• Legal, tax, or medical advice

• Setup or installation of third-party software/products

• Assistance outside official communication channels

6. Response Times

We aim to respond within:

• Email inquiries: 12–24 hours

• Live chat: Instantly during business hours

• WhatsApp messages: Within 2–6 hours

Response times may vary during peak shopping seasons.

7. Customer Privacy

All customer interactions are handled confidentially and in line with our Privacy Policy. Your personal data is never shared without consent.

Feedback & Complaints

We value your feedback to improve our service. If you're unhappy with our support, please escalate your concern to:
feedback@thalya.store

Policy Changes

Thalya.store reserves the right to modify this Support Policy. Changes will be updated on this page with a new “Last Updated” date.

 Need Help Now?

Start a conversation with us via [Live Chat] or email us at support@thalya.store – we’re always here to help.